Route Sales Representative (RSR) At UniFirst, we always deliver, for both our customers and our employees. As a Route Sales Representative (RSR), you will be the face of UniFirst. You will build strong relationships with customers and meet their needs in a reliable, professional and caring way. This is a dynamic role for someone who enjoys being out in the field, interacting with customers and taking ownership of their route. You will manage deliveries and pickups, grow customer accounts and work independently while representing a company with a strong culture and a national presence. If you care about the customer, are motivated and ready to grow in a field service role, this could be your next opportunity. What your role involves:
- Manage an assigned route: Be the go-to person for customers, delivering and picking up garments and products daily.
- Support daily operations: Help our service team by loading and unloading delivery trucks, so that each day starts with accuracy and efficiency.
- Provide consistent, reliable service: Ensure timely and accurate deliveries and returns, while maintaining a high level of customer satisfaction.
- Develop customer relationships: Build good relationships with customers, respond to their service needs and introduce them to new garments and products to enhance their experience.
- Drive sales growth: Identify upselling opportunities and develop your route to increase your earning potential.
- Represent UniFirst on the road: Drive a company delivery truck on a designated route, provide exceptional service, prioritize safety at all times and strengthen customer relationships.
- Play a physically active role: Work both indoors and outdoors, which requires energy, attention to detail and a commitment to safety.
- Contribute to service excellence: Solve service-related issues, manage inventory and ensure compliance with safety standards.
- Maintain a predictable schedule: Monday to Friday, during the day, with no night or weekend work, serving the same route and the same customers each week to build consistency and trust.
Key skills
- Customer-focused mindset and relationship building: You consistently provide exceptional service that exceeds expectations, building a lasting relationship of trust with every customer on your route. You understand that every interaction is an opportunity to strengthen relationships and grow business.
- Time management, route efficiency and safety awareness: You manage your route precisely, finding the right balance between quick deliveries and pickups and careful driving. You maintain a regular schedule, handle unexpected situations with ease and ensure that every stop receives the same level of service quality and attention.
- Reliability, problem-solving and professional communication: you take ownership of your responsibilities, you come prepared, you keep your commitments and you represent UniFirst with professionalism. You communicate effectively with customers and internal teams, responding quickly to their needs or concerns and finding solutions that promote both service excellence and business growth.
- Business and upselling mindset: you identify opportunities to present new clothing, products and services that benefit the customer, which generates additional revenue while increasing added value. You see upselling as a way to strengthen customer relationships, ensuring you meet their needs with the right solutions at the right time.
Why you will enjoy this position
- Regular customer relationships: you serve the same customers on your route, which allows you to build trust and strong, lasting relationships.
- Pay from day one: this is a commission-based position from your first day in the field, and your earnings grow as you develop and sell more on your route.
- Make a direct impact: be the face of UniFirst to your customers, providing exceptional service, solving their problems and contributing to the success of their business.
What you bring to UniFirst
- Driver's license and safe driving record: be at least 21 years old, hold a valid driver's license (Class 3), have a clean driving record and have reliable transportation. Must meet all Ministry of Transportation requirements.
- Education requirements: High school diploma, or CAEC required.
- Strong customer service skills: ability to work independently while maintaining a team spirit and providing excellent customer service.
- Relevant experience: prior experience in customer service, route sales or delivery is an asset!
- Technical skills: comfortable using and learning new technologies to improve operational efficiency and the customer experience.
- Physical endurance: ability to lift, carry and push up to 50 pounds, with the ability to stand for long periods.
You will benefit from the following perks
- Competitive compensation: competitive salary, RRSP retirement savings plan with company contribution, profit sharing, health and life insurance, paid vacation, employee discounts, tuition reimbursement, and more.
- Training and development: official training through our SCP program to prepare you to succeed as an RSR
- Career development: ongoing training and growth opportunities
- Company culture: a supportive and inclusive workplace, rooted in a sense of community belonging
- Stability and work-life balance: day shifts Monday to Friday, with no night work or weekend work
- Inclusive culture: a diverse and inclusive work environment that values diversity of backgrounds and perspectives.
- Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking up garments and products daily.
- Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
- Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
- Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
- Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
- Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.