Associate, Customer Experience, part-time (future opportunity) - North Shore of Laval, Gatineau and Abitibi

Work Location

Gatineau, Québec, Canada

Schedule

18.75

Area of Activity

Personal and Commercial Banking Services

Remuneration Details

$22.50/$22.50 - $28.33/$28.33 CAD

TD is committed to providing fair and equitable compensation to all colleagues. Opportunities for growth and skill development are essential characteristics of the colleague experience at TD. Our compensation policies and practices have been designed to enable colleagues to progress through the salary range over time, as they improve in their roles. The base salary offered may vary based on the candidate's skills and experience, professional knowledge, geographic location, and other specific needs of the area and business.

As a candidate, we encourage you to ask questions about compensation and have an open conversation with your recruiter, who can provide more specific details about this role.

Job Description

Service Overview

At TD Canada Trust, we are the front-line staff of TD. We strive to build strong and meaningful relationships with our customers by performing a variety of customer service transactions as well as providing information and advice on services, products, and solutions to current and potential TD customers. In the branch, we understand customer needs and target opportunities to promote products and services by directing customers to the appropriate team members or internal partners, while ensuring a positive customer experience.

Join TD Canada Trust, and think like a customer, act like an owner, innovate to achieve our goals, and execute with efficiency.

Job Description

Can you ensure a pleasant interaction with customers while being warm? Can you handle financial transactions correctly and feel a sense of accomplishment when providing excellent customer service? If so, take the next step in your career today and apply for the Customer Experience Associate role. We are looking for a champion who can understand customer needs and offer them the most suitable banking solutions to ensure a positive customer experience.

In your role, you will be required to do the following:

• Process financial transactions, such as deposits, withdrawals, and bill payments, in accordance with standardized operational procedures, industry regulations, and TD's Code of Conduct and Ethics
• Understand and determine customer needs in order to recommend tailored solutions, while acting with discretion for confidential matters
• Respond to customer concerns and resolve them using common procedures and escalating exceptions to a higher level as needed
• Meet established business and sales objectives by promoting banking solutions and following business processes in an accurate and timely manner
• Build a personal connection with clients to clearly and appropriately inform them about banking solutions and processes
• Help establish a positive, diverse and fair work environment by promoting team effectiveness and contributing to individual performance and development
• Support the team by respecting colleagues, remaining dedicated and keeping everyone informed about the status of routine operations
• Ensure a quality client experience and recommend operational improvements when opportunities for improvement and operational excellence arise.

Job Requirements

• High school diploma and/or more than one year of relevant experience
• Undergraduate university degree or equivalent, an asset
• Excellent organizational skills and strong administration, planning and time management skills to work in a fast-paced environment
• Practical use of the MS Office suite (Word, Excel and Outlook) and the Internet
• Ambitious individual who can show initiative, is focused on accuracy and attentive to detail when handling multiple tasks and changing priorities
• Dynamic communicator with proven client experience skills, who can connect with various people, verbally or in writing, in a calm, courteous and effective manner