This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products and recommend the right solutions. Store associates are also responsible for quickly resolving any customer concerns and ensuring maximum customer satisfaction, staying up to date on product features, and maintaining high quality and visual merchandising standards for products and the store. Store associates are tasked with providing excellent customer service while consistently meeting store sales goals.
At Sherwin-Williams, our goal is to inspire and improve the world by bringing color and protection to the things that matter. Our paints, coatings and innovative solutions make the places and spaces of the world brighter and more resilient. Your skills, talent and passion bring this goal to life and enable our customers and our company to achieve outstanding results.
Sherwin-Williams' stability, growth and determination create opportunities for its employees. Our success depends on our employees, and we invest to support you through:
your life by offering you rewards, benefits and flexibility to improve your health and well-being your career by offering you the opportunity to learn, develop new skills and reach your full potential your professional relationships by creating an inclusive team and committing to our community and the international community
Everything is in place for us to Realize Your Potential together
At Sherwin-Williams, one of our priorities is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits, designed for you. From retirement to health care, including total well-being and your daily commute: all of this matters to us. You will find a general description of the benefits offered at the address . Click on "Candidates" to view the benefit offers you may be eligible for if you are hired as a Sherwin-Williams employee.
This posting concerns an existing vacant position.
What is the procedure to get started?
Step 1 - Submit an online job application
Find the position(s) of interest listed on our Careers page, at the following address:
Spend 15 minutes creating your profile by entering or importing your detailed information to submit it through one of our job board partners.
Step 2 - Virtual Interview
After reviewing submitted applications, selected candidates will be invited to take a digital video interview through HireVue, our recruiting partner. The interview will include a few behavioral questions.
You will have the opportunity to record and complete your video interview at any time and from any location! Although you may complete this video interview on your own schedule, we require that this step be completed within seven days of receiving an invitation.
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our recruiting team, and selected candidates will be invited to meet with members of our team at a store, a wholesale branch, a flooring facility, or a delivery service center.
Compensation decisions depend on the facts and circumstances of each position, which will affect where actual pay falls within the indicated pay range. The pay range indicated for this position takes into account a wide range of non-discriminatory factors considered in compensation decisions, including geographic location, overall skills, experience and training, licenses and certifications, as well as other business and organizational needs.
The pay scale, other compensation, and benefits indicated are accurate as of the date of publication of this notice. The Company reserves the right to modify this information at any time, with or without notice, in compliance with applicable legislation.
Sherwin-Williams is proud to be an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on race, skin color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other factor prohibited by law or contract.
Please note that members of the Sherwin-Williams recruiting team will never ask a candidate to provide payment, financial information, or sensitive personal information such as national identification number, date of birth, or bank account number during the application process.
- Ensure a high level of customer satisfaction through excellent sales service
- Assist customers in person and by phone by determining needs and presenting appropriate products and services
- Build productive, trusting relationships with wholesale and retail customers
- Process sales transactions accurately and in accordance with policies and procedures
- Track and achieve sales goals on a monthly, quarterly, and annual basis
- Maintain accurate records and work orders
- Pull appropriate products from the sales floor or warehouse
- Add tints and mix products as needed, according to customer specifications
- Stock products on shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist with deliveries as needed
- Keep the assigned areas stocked and presentable
- Stay informed about the products offered and present the available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum requirements
- Must be at least seventeen (17) years of age
- Must be legally authorized to work in the country of employment
- Must hold a valid, unrestricted driver's licence
- Must be able to retrieve materials from shelves and floor stacks, and to lift up to 23 kg (50 lb), sometimes up to 32 kg (70 lb), with or without reasonable accommodation
- Ability to read, write, understand and communicate in French
Preferred qualifications
- Hold a high school diploma or an adult general education certificate
- Have at least one (1) year of experience in a delivery, retail or customer service role
- Have work experience in selling paint and related products
- Have work experience using tinting and mixing equipment